Jiniper Berries (07.11.2017 22:08)
We’ve been renting a car here for almost 2 years. They’ve been good so we kept coming back. But for the last 2 reservations we are upset by how their system in the reservation part is going bad making the people or the employee rather upfront face the consequences. For the last 2 reservations we made there is no car available and we have to go back making our plans adjusted to a later part of the day. I appreciate the employees for the 2 locations we have been for making an effort to let us know what was happening and finding the right solution for the problem. I am upset that the employees were working hard and people who dont understand were yelling at them because of the reservation system part. I hope that the owner or the management will do something on their reservation system and coordinate how many cars and trucks they have so it wont be fully booked and avoid any inconvenience.
Susan Shortreed (22.10.2017 04:18)
We had a horrible experience here. We reserved a car, showed up and were told that they didn't have any cars and didn't know when they would get them. They said there were 10 people in front of us waiting for cars so we would have to wait for a while. They said they could not even give us a discount because they had cars on the lot, even though they did not know where they were or when they were going to be there. For the same reason they were no able to help us get a rental from another company either. National budget office was no help either. Definitely will not be renting with budget inter future.
Mark Brown (25.08.2017 23:50)
We reserved a car in February for the Eclipse week in August. When we arrived our car was there for us and we were even offered an upgrade. The check in was quick and smooth the car was perfect. The guys in the garage even moved a vehicle so that it was easier for us to pull out of the garage. Returning the vehicle was equally simple and pleasant.
I found everyone at Budget Salt Lake City Airport friendly, knowledgeable and eager to assist. I am surprised by some of the poor reviews as our experience was GREAT! I would recommend them to anyone!!
Krista Sorra (10.08.2017 23:14)
This was, hands-down, the worst rental experience I have ever had.
I booked a rental car Monday night for a 7 am pick up the next day. I also added insurance through the booking process. We arrived at this location at 7 am promptly, but an employee didn't show up until well after 715.
She said she was running late but that she never opens the gate before 730, despite us (and a few other people) having 7am reservations. She finally got the computers and printers up and then we were told THERE WERE NO CARS AVAILABLE. Oh, except a 10-passenger van that I declined because it didn't fit in with our travel destination.
She told us to try back at 10am. We tried to call several numbers for Budget, but could never get through to anyone at this particular office.
We arrived back at 10 am and, after some confusion with another employee and listening to several additional customers being denied their already-booked vehicles, we were told that we could take the newly returned Renegade, "for no additional cost, so it's like a free upgrade." Also, the employee could not tell me if the insurance I purchased would apply to this vehicle or not, even with the information I had received.
Nobody offered an apology or any sort of discount for the incredible mistake made by this office.
I will never, ever rent from Budget again. I would warn anyone considering this location to check out every other place in town first.
Ernie Sanchez (05.08.2017 17:32)
For a great price and new vehicle, I highly recommend this rent a car business. However, the staff at the counter is non existent since they have 1 person doing everything and very slow. I love this place, but picking up and dropping off is ridiculously long waiting. Line forms outside.
