Hotel Brilla Sol

Vanessa Tortora (21.09.2017 16:19)
Friendly staff and a delicious breakfast

Susana Marin (08.08.2017 23:25)
This hotel ruined our whole 10 day experience in Costa Rica. We arrived after 20 minutes in heavy traffic (on a Saturday afternoon) through a very narrow street where I saw nothing but three dark shabby bars. Turned onto a dark dirt road, rang the bell and waited forever for them to open (it wasn’t working, the man said). Reception was ok until we were shown to our room. We had reserved and paid for a family room through Orbitz (“Quadruple room, 4 beds, 4 adults”; you can see a photo of that room in several booking sites), but they gave us a very small room with two double beds. When I told them about our reservation, the lady first said those rooms were for five people, but we were only four. Then she said they only had those in their “other hotels”. When I showed her our reservation she said they did have two family rooms, but they were taken. They offered to let one of our children stay in a single room with no air conditioning and no bathroom. When we refused, they offered a mattress on the floor in ours.

Description in Orbitz: “All 15 air-conditioned accommodations feature living rooms (ours had a chair that had to be removed to fit the mattress on the floor). Beds sport premium bedding (ha!) and bathrooms offer free toiletries (one tiny piece of soap).”

Their advertised “standard room” in Orbitz costs half of what we paid for. When we discussed leaving, the man said “he had our credit card number”. Of course no apology was offered, nor did they accept giving us a partial refund.

We would have left if we hadn’t been so tired and the neighbourhood hadn’t looked unsafe. I locked our door and still couldn’t sleep. I thought some insect might get into our daughter’s mattress, or if the TV had been installed with the same care as the rest of the hotel was kept, it might fall on her head. Aeroplanes didn’t help either, nor did the roosters in the early morning.

Before we left, I checked that our tires hadn’t been slashed.

Emma Gold (05.07.2017 14:22)
Hotel is overpriced for the accommodations. The rooms have no safe or coffee maker and the beds are extremely loud if you move around. Would definitely recommend paying a little bit extra for a nicer place. Airport shuttle was prompt and excellent service.

MIRIAM LOPEZ (03.06.2017 21:25)
This little hotel is located conveniently about 15 minutes away from the SJO airport in Costa Rica. The food at the restaurant was delicious. The service was great and friendly. The price for the stay was very affordable and it includes free shuttle to the airport. This is a good one night stay hotel before returning home.

Cindy Hertz (22.04.2017 23:53)
Close to the airport. Quiet. Driving to the hotel I wondered just what we had gotten into. The neighborhood looked rough by USA standards. However once we got in the gate it was a whole new world inside. Very well kept and clean. Staff was very friendly, helpful and accommodating.

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