Hotel Canberra - Realm

18 National Circuit, City
5 puntuaciones
6.00/10.00
+61 2 6163 1888

Hotel Canberra - Realm en el mapa

Comentarios

Amanda Palmer (19.11.2017 09:31)
Attended for a conference. Great morning tea. Nearby parking was convenient.
Anna Mantchakidi DipWSET (15.10.2017 05:00)
From the friendly staff, the decor to the amazing suites with luxury bathrooms and a bed that you won't want to leave. If you get a terrace that's even better for a casual drink in the afternoon to soak in the view of the hills
TCLTM Melbourne (12.10.2017 23:25)
Completely different from what I saw on their website and booking sites.
The room is very dirty with dust and stains everywhere. The shower lets water splits to the whole floor of the bathroom, I almost slipped off when stepped out from the shower.
When I first arrived at the entrance, there were 4-5 taxis parking in front of the entrance, there was no way for me to get in, I had to stop the car in the middle of the street for a while then I had to drive a round until some of the taxis moved out.
I requested for the baby cot from the first reservation, but there was nothing during the stay.
I booked this hotel because it’s rated 5 stars. But it’s actually worth 1 star only.
DO NOT pick this hotel!
Jenny Wright (19.09.2017 09:31)
Definitely doesn't deserve its rating!!!!
The room didn't look like it had been cleaned at all, the glass and mirrors in the bathroom were dirty, the bathroom had mould particularly in the shower, the rubbish bin in the bathroom had a full, tied bag in it and the bin was sitting in the middle of the bathroom when we arrived? On our floor there was rubbish in places and an empty wine glass that stayed there for the entirety of our stay which was 3 days and it was in plain view of cleaning staff but did not move. When we got there it was cold being winter and the heater was broken which we had to get maintenance to come fix. The thing that has left a bitter taste in my mouth is my daughter left her beloved toy that shes had since she was tiny in the room, I rang that night once I unpacked and realised, its been almost a month since we stayed there and they have still been unable to find my daughters toy???? How hard can it be?! it was in the bed, its either got to be under the bed or in my opinion in the sheets but they cant seem to find it so the conclusion I have come up with is that one of their staff has stolen it as it was an expensive toy.... Things don't just disappear. When I have spoken to someone on the phone they haven't bothered to ring me back, Ive been passed on person to person having to repeat my story over and over and no one seems to be doing anything and has made me feel like they don't care. Lastly I spoke to a man who I believe was the manager and he said to me after I said that things don't just disappear that he doesn't believe that his staff would have stolen it because it wasn't valuable, I was gobsmacked.... So rude and disappointing!
Nick Merry (19.08.2017 08:05)
Great location, well appointed rooms. Just needs to step up the game with more quality housekeeping. The rooms are certainly very comfortable and great for families. I would certainly recommend staying here on a visit to Canberra.

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Australia, Canberra