Budget Car Rental

Lisa Clement-Fisher (30.10.2017 01:18)
Budget is definitely the best value. Superb customer service!!!

LaNae Overman (29.10.2017 21:58)
Worst experience ever with a car rental. Had my rental booked and since our flight came in late, they told us we lost the rental unless we wanted to upgrade. The people behind me were 30 minutes early and were told they might not get a car because they were early. Totally garbage. Worst service ever. The lady informed she wouldn’t even help me because she didn’t like my attitude and that they are privately owned so she can do whatever she wants. Terrible terrible service!

Douglas Wright (03.10.2017 16:00)
This place is the worst. First, the car I reserved was not available so they gave me another car - and charged me for an upgrade. Upon returning the car I was charged $30 for gas even though I had just filled it up and had a receipt. Then they charged $35 for an extra hour even though it was returned at the exact time I was suppose to return it. They are scammers and if I had more time in my life, I would file a class action against them for fraudulent business practices. I travel regularly and will never use Budget ever again.

Enrique Mullins (09.09.2017 00:45)
Everything about the process was smooth and everyone was super friendly. We were able to pick our car which was a plus and drop off was just as easy. Location has grown in size since the last time we were here and they handle the CA crowds with ease.

Josh Mit (21.06.2017 06:16)
There are bad companies and there are downright shady companies - Budget Rental at the Long Beach Airport, California office is the latter. I started with a $125 reservation for two and half days, which sounds perfectly reasonable, right? Then somewhere in the digital fine print, a "small" deposit that was never refunded and sweet talk of "it's only an estimate," I was conned over an extra $100 for the same two and half day resevation! Unbelievable! When I called customer service to break down the charges, the guy on the other end was a monotone robot that kept saying, "with all due respect, these are legitimate charges" over and over again because he probably gets the same pissed off, ripped off customers calling all day and reads from a script.

This company is right up there with the worst of the worst when it comes to Better Bureau businesses. They con people and rip them off for a few extra bucks and care nothing about customer service and repeat business since they got their money from some schmuck (me) who decided to give them their business. You got me this time, Budget, but it was once and only once. I will NEVER rent from them again!

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