Marengo Luxury Spa

laura willis (19.10.2017 22:07)
I attended this spa with a group of co-workers and I was very surprised at this visit. I had much higher expectations for a spa that is part of the historical Arcade building. The receptionist was very friendly and helpful whenever I had a question. The place itself seemed very drab and old. The robes and shoes that we changed into were very worn and seemed unclean. Also, the rooms we changed in seemed more like a gym locker room rather than a spa. The lockers themselves had dirt and hair in the bottom as well. We had two masseuses for our group and I know all of us who had the same masseuse we very unhappy with the experience. This was my first experience with having a massage so I was a little clueless at first, but as it progressed, I quickly figured out that this was not how its supposed to be. The massage felt very rushed and, even though I told her it was my first time, hardly any directions or expectations were laid out. Also she kept yawning the whole time which was very distracting and kept me from fully relaxing. The first time I didn't think too much of it since it was later in the day, but she proceeded to yawn at least 4 more times in the span of a 25 minute massage. Then when she was done she said, "Okay, times up!" and then left the room with no further instruction (I didn't know if I was supposed to stay in the room and wait for her to walk me out or just see myself out). I spoke with the other women I was with and they all relayed the same story of the rushed massage and yawning, so I knew I wasn't crazy. Then when we got to the nail portion of our package, the tech (Raquel) I had was very nice and I thoroughly enjoyed her work but I could definitely tell there was some tension between the techs and one of them was even making rude comments about one girl in our group, which was very unprofessional. Overall it wasn't a terrible experience, but I would definitely think twice about coming back or recommending to a friend. This facility could definitely use some fine-tuning.

Cindy Janik (19.10.2017 21:50)
Our staff was sent for a treat to the spa and scheduled a luxury express package for six of us. My massage was great! I had Kimberly, and all of my team members who had her liked her, they did noted she talked a lot during the massage. The other girls who had the other masseuse were not impressed. She did not look like she should be working in a spa and she kept on yawning while doing their massages. When it was time for nails, it was the same. Some of us were lucky to get a good nail techs, while others had unprofessional techs. Two left as soon as our nails were done because their shift was over and our nails were still wet. Our last staff member stayed later and her tech was talking bad about her co-workers and was also talking about one of our team members. Important rule of Customer Service, you do not talk bad about one customer to another. The employee at the reception was very courteous. The facility itself was not very clean. I was a member of the Renaissance Spa in NC, so unlike my co-workers I had previous experience to make a comparison. Bathrooms were not in the best shape and needed major cleaning, lockers were not clean, and the waiting area was messy, not very spa like. It was more like a salon.

Rhonda Ramsay (20.09.2017 23:27)
What a disappointment! I've been traveling on-stop for 7 days, driving over a thousand miles with an out of whack sciatica and it's my birthday, so I treated myself. I feel like my 6 year old rubbed my back a little - OK that's an exaggeration but it was terrible. I typically don't leave reviews but I want to forewarn others. I didn't book a deep tissue, certainly didn't receive one and yet was charged for one. If you're looking for a great massage - don't go here! She didn't even massage my poor aching feet!!!!!

Missy Wilson (13.06.2017 21:16)
Jeffrey colored my hair so beautifully!! I will be back. He is professional and experienced. He was considerate of my time crunch and had me all beautiful in less than 2 hrs. Thank you, Jeffrey!!

Erica Armstrong (06.05.2017 23:44)
Book your next gel manicure with Raquel! Had mine done 2 weeks ago and is STILL perfect with NO chipping!

Also, if you want a relaxing, professional deep cleansing facial, make sure and book your next service with Shameka! You won't regret it!

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