The Queens Park Hotel

48 Queensborough Terrace, London
5 rates
5.60/10.00
+44 20 7229 8080

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Assessment

Terri Broughton (07.11.2017 23:17)
For the price and location this was ok. However it wasn't very clean, the room was tiny. The breakfast was all reheated tinned food. The croissant, tinned fruit and yoghurt however saved the day.
Paul Williams (06.11.2017 17:33)
First, the positives - it was cheap, conveniently close to transport links (albeit out in the Bayswater area some distance from most of the city's attractions), and the staff were friendly and helpful. Unfortunately, however, the years since I had previously stayed here, admittedly a couple of decades ago, have not been kind. Step through the entrance into the lobby and one is greeted with a fairly typical London hotel reception area, with marble-effect floor tiles, dark wood furnishings, clocks above reception showing the time in three different time-zones, and happy-to-help people at the reception and concierge desks. That's the veneer, though, and when one scrapes it away by heading out of the lobby into the accommodation areas, one gets a very different impression.
I should state at this point that there was evidence of some maintenance work going on behind the scenes, so it is quite possible that some long-overdue TLC to the premises was underway; if so, this review may turn out to be a little harsh but one can only speak from experience here. Just off to one side of the lobby were three elevators, only one of which was operational. Our room, on the third floor, could accurately be described as a single room , desperately in need of a lick of paint, installed with a double-bed. When one added the small wardrobe, desk (with kettle and hospitality tray, plus hairdryer) and chair, one was left with very little floor space, the gap between bed and wall on one side being no more than about six inches. Even for London, where small hotel rooms are commonplace, this was certainly on the compact side of bijoux. That said, as a place to sleep, it did the job - the bedding was spotless and, once the logistical challenge of actually squeezing around and getting into bed was overcome, comfortable enough.
Breakfast was served in an area off the lobby, and is probably best described as 'adequate', taking the form of a somewhat limited buffet of hot and cold items along with coffee, tea and juices, but with a frequent irritation of having to wait for the cutlery racks to be replenished.
Would we stay here again? Probably not... while our stay was part of an inclusive 'rail and hotel' break, and as such was offered at something of a bargain price, the adage that one only gets what one pays for sums it up. Next time I suspect we'll bite the bullet and pay a little more for better-appointed and possibly better-located accommodation.
Timo Bremer (01.11.2017 19:44)
Rooms, cleanliness, service and breakfast were all acceptable, the location perfect and the price very low.
Richard Conway (03.10.2017 20:34)
Customer service was rubbish - no bedside manners. The breakfast was also poor. You're best opting for a Mcdonalds. However, room was to a clean standard, the rate of the room was cheap for two people. I guess you get what you pay for. Handy location to travel across London as you have the Underground at Bayswater, which is 2 minutes away. I would still visit again purely based on the price and convenience of location.
Justin Hilliard (02.09.2017 12:13)
Good location, close to many food and souvenir shops. Hotel staff is incredibly polite, professional and helpful. Air conditioning is only available in certain rooms as an upgrade. Breakfast is nice, but very crowded. The hotel itself is in major need of an overhaul. The floors are uneven and creaky, you can hear AND feel every single bedspring, and the faucet handles are loud, with the water spray very unpredictable and gets everywhere if you don't open the faucet slowly. The faucet also leaks onto the floor, the shower drains incredibly slowly, and the toilet flush button is broken. The fire alarms also went off three times in the past 12 hours, once at 2am, but no fire.

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