Black Label Chauffeurs

Argo House, Kilburn Park Road, London
1 rate
4.00/10.00
+44 20 7183 5566

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Assessment

Home Motor (09.01.2016 23:02)
I booked a car here 5 months ago over the summer confirming the payment on the dot of seeing the vehicle for a winter wedding. Firstly, it took the firm 3 months to send me an invoice and I repeatedly phoned the firm to send over an invoice for the deposit. They promised us the vehicle would arrive 15mins early from the scheduled timed at the pick-up location and unfortunately it was an hour late due to a punctured tyre. However, when the car arrived at the house it wasn't cleaned externally and the ribbon wasn't placed from the car when it arrived to pick up the bride and the driver made the excuse "The ribbon had fallen under the car whilst the tyre was being replaced" which is a rather odd excuse to make.

We were promised the car would arrive 15mins before the scheduled pick up time and the car would arrive with a ribbon. Unfortunately, neither of these 2 things happened and the entire party was delayed by 1 hour. When the vehicle arrived at the venue all four tyres looked to be in good condition and it didn't look like the punctured tyre had been replaced. Considering the tyres of this vehicle are huge and it seemed the driver was unpunctual for his shift.

From an automotive engineering background who runs an automotive mechanics garage those tyres on the vehicle didn't look to be replaced because all four tyres were in mint condition and not a single tyre looked dirty considering most spare tyres are.

I relied heavily on the driver for being punctual but unfortunately the driver delayed us for obvious reasons by leaving late and picking up the bride over an hour late and delaying the guests waiting time.

Very disappointing experience!

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