Budget Noleggio Auto Roma Fiumicino Aeroporto

Aeroporto internazionale Leonardo da Vinci, Via dell' Aeroporto di Fiumicino, 320, Roma
5 rates
2.00/10.00
+39 06 6501 1531

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Assessment

KD Insogna (06.10.2017 01:49)
I rented a car here for 12 days. My rental agreement said it would be 456 euros and that's because I bought the super package the offered with the full insurance and all the bells and whistles. When I got back home surprise surprise I was charged 507 euros (more or less). After jumping through all the loops necessary to get in touch with someone they told me I was charged an extra day because the car was returned at 10:12 and was supposed to be returned at 9:32. When I told them my reservation had a drop off time of 10am they told me that that doesn't matter, its what's on the rental agreement that counts. I then replied to them saying please look again at my rental agreement which I sent in the first email, here it is again just in case. It specifically says and is also circled and initialed where it says the return time is at 10:00. It also says that the rental period was for 12days and .5 hours just in case they want to charge me an extra day for the 12minutes past 10 that I had to wait for them to come and check the car. To this they replied that they were sorry they're response was not favourable to me. So now my credit card company is working on a dispute which with the evidence I have shouldn't give me an "unfavourable reply". Biggest scammers in Italy
Mikko Salminen (21.09.2017 11:50)
By far the worst rental experience that I have had. First we had to wait for two hours by the counter and at the time of return there are now claims on my credit account that have not communicated by the company. The car itself was OK.
Florian M (08.09.2017 17:12)
Friendly but slow, confused, and completely inefficient staff at Budget, overwhelmed by a reasonable sized crowd of people waiting for cars (for hours)
curdin d (08.09.2017 16:43)
Lousiest car rental station ever... with a pre-booked car rental you stand in line for more than two hours... super slow staff, no process whatsoever, customer experience couldn't be worse. In Short: book elsewhere!
Sandro Pasquali (08.09.2017 13:48)
The other 1 star reviews are spot on. Booked an automatic two months in advance, confirmed the day before, arrived with baby in tow and were told there were no automatics left. Then was upsold "the only remaining automatic", an Alfa Romeo sportscar at 3x the original quote for this reservation. Denied that, talked to manager, was told "we can't help you". Fortunately Hertz had several cars, and received an automatic at a *lower* price. Blatant criminality, hustling travelers without options. Stay away; use Hertz.

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Italy, Fiumicino