ACE Rent A Car

Via Portuense, 2385A, Roma
4 rates
2.00/10.00
+39 06 6504 8104

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Assessment

Brian Tinio (15.08.2017 20:16)
Hired a car in Italy based on an online quote, upon picking up the vehicle we see advised that the contract owner was not valid even though a different driver was specifically stated in the reservation. A new contract was initiated with additional insurance that we did not want or require. We had to pay over 150euro more that initially planned. Additionally, the car was returned with the same amount of gas in the tank, attendants did not check the car when the vehicle was returned, 1 day later and an email invoice was sent charging us more of fuel and 50euro in charges. We would strongly recommend going with another company. Goldcar/Rhodium/Ace would not be our car rental option for our next trip.
Vincenzo Grasso (05.08.2017 09:02)
Idiots
Josh Ramsey (28.06.2017 20:32)
If you are not in the EU, you will be required to get an international drivers license or pay a lot of extra insurance. This is a scam. Avoid this place. The main rentak agencies do not require this.
Alex Benjamin (06.08.2016 22:35)
Poor customer experience. Arrived from Canada without an international driver's license (aren't they from the 90's?!) and was told we couldn't take a car without it...however if we took the €160 'Super Relax' up-sell cover, we could...If you go to Hertz, Budget or Avis, this won't happen.

We had booked through Expedia and apparently they were meant to advise on int'l DL but we weren't notified of this expressly.

The front desk assistant with the beard and tattoos very unpleasant and responsible for us having to take 'super relax' cover. They need staff with smiles and a customer oriented attitude.

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Italy, Fiumicino