Goldcar Gibraltar La Linea Office

Dominic Lamotte (31.10.2017 10:30)
Didnt have the horror experience of others but car was very dirty and their fuel charges are quite weird. Would just pay a little more and go with one of the mainstream ones instead if rented again.

kevin harris (02.10.2017 14:25)
Delivered my car back on Friday evening tank empty as I had not been told to bring it back full plus i checked there contract and it does not mention a clause where they want to charge you full tank of petrol plus 50 Euro penalty!! I will be rejecting this fee with my credit card company

Jack Moss (15.09.2017 10:41)
I've used GoldCar many times before, often for 3 - 4 weeks at a time so I'm pretty knowledgable about their extra fees and their dodgy ways but after a recent ordeal with them, I will never be using this half-arsed, cowboy company again.

I was given a Kia Picanto with about 6,000km on it. I drove the car away to a supermarket only a few kilometres down the road and noticed the clutch was not right. There was no pressure in it and it was loose. I returned the car in a matter of hours, once I'd finished at the shop. I took the keys back to the desk where the lady behind the counter told me to keep the car and not to worry about it, that all "Kia's clutches are like this" after I showed her a video of the floppy clutch pedal. I insisted it was obviously not right and I wanted to exchange it. She agreed and gave me another car. I assumed that was the end of it. After 3 weeks I took back the other car with no problems. Got my deposit back etc. Then I got a charge on my card of €1000! Fortunately, I don't live far away so I was able to go back to GoldCar and ask what was going on. Woman behind the counter had no idea why I had been charged and there was no manager for her to ask. She said to send an email and the manager would be in touch. I sent an email, waited 3 days and no reply. Went back in which is when I found out that they wanted to charge me for the clutch on the broken Kia they had originally given me! I have since been in the shop 6 times, sent 4 emails and have no response back. The shop staff tell me I need to speak to the manager who only works "some days in the mornings or until 3pm". The only thing they say is "we check all our cars"... despite the obvious evidence.

I have been totally scammed. They gave me a bait, broken car and am now trying to slap me with a huge bill for something I never/couldn't have done in the short amount of time. I have tried every avenue with them but get no response and have simply taken my money and ran. If they could be bothered to look at the evidence they could quite clearly see it wasn't done by me but they don't care.

Don't play the GoldCar lottery, you could easily end up the victim like me, I would urge you to pay just a bit more and go with a reputable company.

If you want to find out more about them and their well publicised scams, do a quick google search for "goldcar the sun".

lauren dickson (10.09.2017 09:25)
Should have read the reviews before I booked, It is a scam it is made to look like the cheapest option online but when you get there they sting you for other random charges. Firstly we were unaware of a "fuel deposit" and one of the staff repeatedly lied to my face saying that the deposit that we had to pay we would get back when we return the car back full. As it turns out this is not true as they charge a 20 Euro "admin fee" for fueling up the car yourself.. they also made us pay another 25 euros for having a drivers license for less than 3 years (another thing not mentioned on the booking). In addition to this the cars are banged up, and the staff are awful, they just tell you whatever so they can get you out of the office.

In response to Victoria below:

Thanks for your unhelpful response. I never agreed to the flexi fuel option as I said your customer service rep assured me that I would get my full deposit back. If he had explained that you get your deposit less the admin fee there is no way I would have agreed who in their right mind would? that option makes no sense whatsoever. It's the fact that I questioned him about the invoice and tried to get him to explain to me why the charges were all split up and as invoice is in Spanish it takes advantage of people who don't understand the local language. He said whatever could to get rid of me.

Rick Brown (06.09.2017 12:09)
I don't usually write reviews, but felt compelled to with this company. Be very very careful, they charge all sorts when you arrive claiming you will get it all back, and of course that's where the fight starts. I was cautious and made sure everything was A OK before leaving, but still the refunds are not complete and little bits of money here and there are missing.

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