Budget Car & Truck Rental

Hannah Doyle (23.07.2015 17:31)
I've rented several times with the team at this location. Friendly and helpful service. Sometimes not as prompt but it does tend to get busy at the location. Will continue to book with Budget/Avis and recommend to fellow drivers.

Joel Bowerbank (27.08.2013 18:05)
Service was okay. Front counter guy seemed nice. Everything was fine until I got my CC statement and noticed and extra $65 charge on my bill. I called to inquire and after they looked up my account and put me on hold for a while I was finally told that only the manager could help me. He wasn't in. I've been trying to get a hold of them ever since with no luck. They just don't seem to be picking up their phone. Long story short, couldn't get a hold of a manager and the clerk insisted they couldn't help me. After calling the customer service line my I kind American call centre woman helped me out promptly.

It turns out that the problem was that I had called in and asked if I would be able to pick up my car about an hour early. Over the phone they said that was fine. Turns out that by "yea, not a problem come in an hour early" what they meant was that they were going to charge me $65 for the extra hour.

On the face of things everything seemed fine with this location, until I realized that due to what I can only assume is employee incompetence and poor management I was ill informed, over charged, and left without any help or solution. If you have any alternative, go somewhere else!!

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